Welcome To The Zone Security App Terms & Conditions And Terms Of Use

Zone Security Website Terms of Use
A. Disclaimer
1. Terms and conditions of use
This website (“Website” or “site”) has been developed and is operated and maintained by Zone Security “Zone Security”, “we” or “us“).
Any person (“the user”) accessing this website and /or mobile application and using, downloading, or applying any information of Zone Security or the whole of part of Zone Security (collectively, information) stored on the website is subject to, and agrees to, the terms and conditions set out in this legal notice. If the user does not wish to be bound by these terms and conditions, the user may not access, display, use, download and/or otherwise copy or distribute content obtained from this Website.
2. Disclaimer
2.1. Information on this Website is intended to provide general information on a particular subject(s) and should not be regarded as an exhaustive, all-inclusive, up-to-date, or the current position in law of the subject (s).
2.2. It is the sole and absolute responsibility of the user to ensure and satisfy him- / her- / itself that this Website and its content will meet the user’s requirements. The Information, ideas, and opinions expressed on this Website are not the only positions, opinions, or advice available on any specific subject matter to which these may relate, nor should this Website and its content be regarded as any form of professional advice or opinion, which includes legal advice.
2.3. Even though the information on this website aligns with the prevailing legislation, the information is not designed as a “one size fits all”. Accordingly, users are encouraged to seek professional advice or opinions related to a particular situation before taking any course of action related to information, ideas, or opinions expressed on this Website.
2.4. Zone Security
makes no representations or warranties, implied or otherwise that, amongst others, the content and information on this Website is free from errors or omissions or that it will be capable of application and/or will meet the performance, quality or other expectations of the user in relation to a specific subject or criterion Zone Security specifically records that information provided on this application is provided "as is" and therefore Zone Security will not be held liable for any warranties implied or expressly stated. Without limiting the foregoing, the warranties being disclaimed by Zone Security include, but are not limited to, warranties of merchantability, title, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Users are encouraged to report any possible errors or malfunctions.
2.5. The use of this Website and the content thereof is at the user’s sole and absolute risk; as such, the user accepts full responsibility and risk for any damages or loss that the user may suffer as a direct or indirect result of the use of this Website or the content thereof. To avoid any confusion, the user’s attention is drawn to the fact that neither Zone Security, its stakeholders, employees, agents, developers or any other individual or legal entity in respect of who or which information is contained in this Website shall be liable to the user for any special, indirect, incidental, consequential, or punitive damages or any other damages whatsoever or whosoever arising and irrespective if the cause of such damages are due to the negligence or otherwise of Zone Security, its stakeholders and employees.
2.6. If any of the foregoing is not fully enforceable for any reason whatsoever, the remainder shall nonetheless continue to apply.
3. Updating of terms and conditions
Zone Security reserves the right to change, modify, add to, or remove portions or the whole of these terms and conditions of use from time to time. Changes to these terms and conditions of use will take effect upon such changes being posted to this Website. It is the user’s obligation to periodically check these terms and conditions of use of this Website for changes or updates. The user’s continued use of this Website following the posting of changes or updates will be considered notice of the user’s acceptance to abide by and be bound by these terms and conditions of use, including such changes or updates.
4. Information about the application and owner
4.1. The full name and legal status of the Website owner is Zone Security.
4.2. The Website address is www.zonesec.co.za
4.3. Contact details of Website owner: info@zonesec.co.za 021 797 6176

Postal address: Plumstead, Cape Town, 7800, South Africa
Street Address: Unit 5, Gabriel Place, Gabriel Road
Tel No: 021 797 6176
E-mail: info@zonesec.co.za

1. About these Terms of Use
Last updated: 10 October 2024
We are a private company registered in South Africa, with the Head Office situated at
These Terms of Use apply to the use of this website (“Website”), regardless of how you access it. Please read these Terms of Use carefully before you proceed.
We may, at any time and without notice, terminate your access to or use of this website. If we do so, you do not have the right to bring any claim or claims against us.
We may terminate the website at any time, without notice. Upon termination of your registration on the website, all rights granted to you in respect of the website will cease immediately.
1. Consent to Terms of Use
By using this website location, you agree to these Terms of Use.
If you do not agree to these Terms of Use, please do not use this website. These Terms of Use were last updated on the date shown at the top of this page. We may change these Terms of Use at any time by posting an updated version on our website, so you may wish to check them before using this website. You may only use this website for lawful purposes.
1. Copyright Notice
Unless we expressly state otherwise, the copyright and any other intellectual property rights, including but not limited to design rights, trademarks and patents appearing anywhere on this website and the App remain the property of Zone Security, whether owned by or licensed to us, in full or in part.
You may not use any of the material on this website without our prior written permission for your own commercial purposes, whether by reproducing, copying, downloading, printing, linking to, editing, broadcasting, distributing or otherwise. You may use it for your own personal non-commercial use.
You may not copy, republish, distribute, adapt, modify, alter, de-compile, reverse engineer, or attempt to derive the source code of or create a derivative of works or, otherwise attempt to reproduce the website, its contents, including any Intellectual Property there in, its design, any updates to the website and/or any proprietary features in relation to it, or any parts of it. This prohibition extends to any content belonging to third parties that is found on the website and/or any content featured on the third-party websites that are accessed through links that are found on the website. You may not sub-licence such third-party content, including Intellectual Property Rights associated with it.
1. Disclaimer
Acquiring, purchasing, downloading, accessing, or using this Website or its content in any way is done entirely at your own risk. You will be responsible for any loss or damage to any computer, device, software, systems or data resulting directly or indirectly from the use or inability to use this Website or its contents.
We are under no obligation to provide uninterrupted access to this Website. We reserve the right to restrict your access to this Website at any time and for any reason.
We do not guarantee that the contents of this Website will be free of errors, bugs, worms, trojans or viruses or otherwise make any representations as to the quality or accuracy or completeness of the content available on the Website including, but not limited to any book availability, directions, contact details, operating hours, news, documentation, case law, price quotes, event and session information, data or non-fraudulent representations. You are responsible for maintaining appropriate software on your computer or device to protect you from any such errors, bugs, worms, Trojans, or viruses.
To the fullest extent permissible by law, we exclude any liability to you resulting from your use of the website or connected to these Terms of Use. This exclusion includes but is not limited to any type of damages, loss of data, income or profit, loss or damage to property belonging to you or third parties arising from the use of this Website or its contents.
Your use of the Website is dependent on factors beyond our control, such as your network’s coverage or availability, your ISP’s availability, or your Device’s capability or capacity. We are not liable for any loss or damages you may suffer if a factor beyond our control arises, and you cannot access the Website.
We (including our employees, consultants, agents, or any affiliated person) are not responsible for any loss or damages related to your use of the Website or any Intellectual Property flowing from their use. This includes, without limitation, any direct, indirect, special, incidental, or consequential damages in terms of contract, delict (breach of duty or care), or any other law.
We are not responsible for any loss or damage where:
1. Someone discovers your password;
2. Any technical or other problem (interruption, malfunction, downtime or other failure) that affects the Website, a third-party system or any part of any database for any reason;
3. Any Personal Information or other data is directly or indirectly lost or damaged because of technical problems, power failures, unlawful acts (such as data theft), any harmful computer program or virus, or your own negligence;
4. Any failure or problem affects goods or services provided by any other party;
5. Any event that we have no control over.
1. Links to Third-Party Websites and Mobile Applications
This Website may provide links to websites and mobile applications or other online resources under the control of third parties. Any such links are provided solely for your convenience. We have no control over the contents of these third-party resources. We are not responsible for the contents of any linked websites and mobile applications and do not endorse them in any way.
1. Links From Third-Party Websites and Mobile Applications
You can only link to our website and the Website with prior written permission from us. We reserve the right to withdraw any such permission at any time.
1. Privacy Policy
We take your privacy and the protection of your data very seriously. We may gather and/or use certain information about you in accordance with our privacy policy. Please see our separate privacy policy for more information.
1. Entire Agreement
These Terms of Use are the entire Agreement between you and us, and supersede any prior terms, conditions, warranties or representations to the fullest extent permitted by law.
1. Applicable Law
This Agreement shall be governed by the law of the Republic of South Africa, and courts of the Republic of South Africa will have exclusive jurisdiction in relation to these Terms of Use.
1. Registration
You must register for the Website by permitting your Personal Information and by following the prompts displayed after you have downloaded the Website onto your Device. When you register, you must create a Profile for the secure use of the Website.
1. Use Of the Website
You should only use the latest version of the Website. The Website Store will notify you of any updates/ upgrades that are available to you. If you do not install the latest version, the Website may not function correctly, and you may experience security and/or data flaws, for which we will not be liable under any circumstances. You should use the Website only on a Device for which it is intended, as allowed by the usage rules set out in your Website Store’s terms of service.
1. Fees and Costs
There is no monthly subscription fee to access the Website. Standard data costs will be charged when you download the Website and thereafter when you interact with the Website. These costs are charged by your mobile network operator. Any questions related to your data costs must be sent to your mobile network operator.
1. Software And Hardware
You must use software and hardware suitable for the Website. If you do not, the Website may not work properly, and this could increase your security risks. If we offer software to you on or through your Device, any licence agreement is between you and the software’s licensor. You indemnify us against any breach of such software licence. We do not expressly or implicitly warrant the licensor’s ownership of software provided on the Website or the rights of use of any licensor.

1. Website Security
You must always look after your passwords and keep them secret and safe to prevent other people from using them. After your password has been entered, we will assume that any Library Transaction is genuine. Even if someone else used your password, we may process a Library Transaction as if you authorised it. You must make sure that you log out of the Website when you have finished using it to prevent anyone else from using it. We are committed to providing safe online services. Only our authorised employees or agents have access to information related to the Website.
1. Warranties By You
You represent and warrant that:
1. You have full contractual capacity, and no court has declared you mentally unfit;
2. You have been informed that you can refer any questions that you may have in relation to the Website and its Terms of Use to us;
3. You have given us the correct information;
4. You have read and understand these Terms before entering into this Agreement

FINAL END USER LICENSE AGREEMENT (FEULA)
Last Updated: 26 September 2026
Store: Apple (iOS)

BETWEEN: Idea Pioneers (Pty) Ltd (“The Developer”) and Zone Specialised Security Services (Pty) Ltd trading as Zone Security (“The App Sponsor”, hereafter referred to as Zone Security) and
The End User (“You”)
________________________________________

1. ACCEPTANCE OF TERMS

This Final End User License Agreement (“Agreement” or “FEULA”) is a legal agreement between you (“User”) and both Zone Specialised Security Services (Pty) Ltd trading as Zone Security (“App Sponsor”) and Idea Pioneers (Pty) Ltd (“The Developer”). By downloading, installing, or using the Zone Security Safety Mobile Application and/or Command Console (the “Software”), you agree to be bound by these terms. The Software is provided for use to the users/constituents of the App Sponsor.

If you do not agree to these terms, you must immediately cease use and delete the Software.

2. NATURE OF THE SOFTWARE: NOT A SECURITY SERVICE

IMPORTANT: The User acknowledges that ShieldForce, and the Zone Security Safety mobile app, is a Communication and Information Software Platform, and the Developer is not a security company or an emergency responder.
1. Communication Platform Only: You acknowledge that the Software is a Communication and Information Software Platform intended as a personal safety tool to facilitate alerts to a designated control room, or to designated contacts that you add on the mobile app.
2. Developer is a Technology Firm: Idea Pioneers is not a security company, an emergency responder, or a medical service provider.
3. No Guarantee of Response: The Software facilitates the transmission of alerts. Neither the Developer nor the App Sponsor guarantees that an alert will be received, acknowledged, or acted upon, by any third-party responder or the App Sponsor.
4. Dependent on Infrastructure: Performance is subject to the mobile network availability, GPS signal accuracy, device battery and hardware functionality. The Developer, and the App Sponsor, are not liable for signal "dead zones" or hardware and network failures.
5. Not an Emergency Service Substitute: This Software is not a substitute for traditional emergency services (e.g., 911, 999, 10111, 112, or 10177 or any emergency service number applicable to your region.). You should always contact local emergency services directly if safe to do so.

3. SCOPE OF LICENSE

Subject to your compliance with these terms, the Developer grants you a limited, non-exclusive, non-transferable, revocable license to use the Software on a compatible device for personal safety or authorised professional security operations (for Guards/Managers).

4. ROLE-SPECIFIC OBLIGATIONS

1. Lawful Use: You must use the Software lawfully and as intended.
2. False Alarms: You agree not to trigger "Panic" alerts for non-emergency purposes. Repeated false alarms may result in service suspension.
3. Role-Specific Duties:
a) App Users / Primary Users: Responsible for maintaining device battery, GPS settings, and network connectivity. You agree not to trigger "Panic" alerts for non-emergency or testing purposes unless authorised. False alarms may result in service suspension.
b) Guard and/or Responder Mode Users: Must maintain strict confidentiality of User data accessed during a response; recording, screenshotting or sharing location data, or any confidential data, or any case/incidence data outside of official duties is strictly prohibited.
c) Command Console users: Responsible for all actions taken under their credentials. Must maintain strict confidentiality of User data accessed during a response; recording, screenshotting or sharing location data, or any confidential data, or any case/incidence data outside of official duties is strictly prohibited. Access is restricted to authorised personnel only.
4. Prohibited Acts: You may not decompile, reverse engineer, or attempt to derive the source code of the Software.
5. Ownership: All content, features, source code, and design rights remain the exclusive property of the Developer.
6. Restrictions: You may not copy, modify, decompile, or attempt to reverse engineer any part of the Software.

5. PRIVACY AND DATA (POPIA COMPLIANCE)

1. Compliance: Your use of the Software is subject to the Protection of Personal Information Act (POPIA) of South Africa.
2. Consent: By using the App/Software, you explicitly consent to the collection and processing of your real-time geolocation data during an active emergency event.
3. Data Purpose: Your data is used solely for the purpose of facilitating emergency response and improving system performance.
4. Sovereignty: Your data is managed under the authority of the App Sponsor and is processed by Idea Pioneers.
5. Date Ownership: The App Sponsor is the sole owner of its User Data, and Idea Pioneers acts only as the custodian and processor of said data.
6. Third-Party Navigation: GPS coordinates may be shared with third-party providers (e.g. Maps, Waze, Uber) solely for navigation purposes with your permission.
7. Retention and Deletion: Data is retained only as long as necessary. You may request account deletion via the App, which will result in data removal within 7 working days.

6. APP STORE MANDATORY PROVISIONS (APPLE)

1. Acknowledgement: This EULA is concluded between the User and both the Developer and App Sponsor only, not with Apple Inc. The App Sponsor is solely responsible for the Software.
2. Maintenance: Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Software.
3. Warranty: In the event of any failure of the Software to conform to any applicable warranty, the User may notify Apple for a refund of the purchase price (if any); to the maximum extent permitted by law, Apple will have no other warranty obligation.
4. Third-Party Beneficiary: You acknowledge that Apple and their subsidiaries are third-party beneficiaries of this EULA and have the right to enforce it against you.

7. LIMITATION OF LIABILITY, INDEMNITY AND SERVICE DISCLAIMER

1. Full Developer Indemnity: To the maximum extent permitted by law, the User hereby fully indemnifies and holds harmless the Developer, its directors, and employees from any and all claims, losses, or damages (including loss of life or property) arising from the use or inability to use the Software.
2. Sponsor Indemnity: The User further agrees to indemnify the App Sponsor, its officers, and control room personnel against any liabilities or costs arising from the User's misuse of the App or breach of this Agreement.
3. Comprehensive Exclusion: This indemnity includes, without limitation, any direct, indirect, special, or consequential damages in terms of contract or delict.
4. Technical Errors: The Developer is not responsible for data loss or damages caused by technical malfunctions, power failures, or unlawful acts such as data theft.
5. Disclaimer of Damages: Under no circumstances shall the Developer and/or the App Sponsor be liable for any direct, indirect, incidental, or consequential damages (including loss of life or property) arising from the use or inability to use the Software.
6. Liability Cap: Where permitted by law, any aggregate liability shall not exceed the amount paid by you for the Software only in the preceding 12 months or USD $1.00.
7. Emergency Access Service: The subscriber acknowledges that the service is intended solely as an intermediary tool to facilitate access to emergency assistance. Zone Security does not guarantee response times, immediate dispatch, or the prevention of injury, death, theft, or property damage.
8. Technical Dependencies & Service Limitations: Performance depends on third party factors beyond Zone Security’s control, including GPS accuracy, cellular coverage, internet routing, mobile network failures, and server/software availability. Zone Security does not warrant uninterrupted, error-free app functionality, or successful transmission of alerts.
9. Third-Party Responders: In certain situations, emergency responses may be executed by independent third-party providers (e.g., private armed response, law enforcement, public or private medical services). Zone Security is not liable for their action, inaction, delay, complete unavailability, or refusal to respond.
10. Subscriber Responsibilities: The subscriber is solely responsible for:
a) Ensuring the device is charged, turned on, and connected to an active cellular data network;
b) Granting and maintaining all necessary app permissions (including location services and notifications);
c) Providing complete, accurate, and up-to-date account and medical details;
d) Operating the app correctly. Zone Security bears no liability for failed alerts resulting from user error, device malfunction, or incorrect settings.
11. Limitation of Liability: To the maximum extent permitted by South African law (including the Consumer Protection Act), Zone Security, its directors, employees, and contractors shall not be liable for any direct, indirect, special, or consequential loss or damage resulting from app downtime, software errors, transmission failures, network outages, inaccurate data, or third-party performance, except where such loss directly arises from Zone Security's gross negligence or wilful misconduct.
12. Force Majeure: Zone Security shall not be liable for non-performance or delays caused by circumstances beyond its reasonable control, including but not limited to severe weather, power grid failures (load shedding), telecommunication blackouts, civil unrest, acts of God, or cyberattacks.

8. GOVERNING LAW AND JURISDICTION

This Agreement is governed by the laws of the Republic of South Africa. Any disputes arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the High Court of South Africa, Gauteng Local Division, Johannesburg.

9. TERMINATION

The Developer and/or the App Sponsor reserve(s) the right to terminate your access to the Software at any time, without notice, for conduct that violates these terms or is harmful to other users or the Developer’s and/or App Sponsor’s business interests.

10. GRIEVANCE AND SUPPORT PROTOCOL

1. Primary Contact: You explicitly acknowledge that any and all grievances, support requests, queries, or disputes arising from the use of the Software must be lodged directly with the App Sponsor.
2. No Direct Recourse to Developer: You agree that the Developer is the technology provider only and is not responsible for the day-to-day management, responder coordination, or resolution of user grievances.
3. Contact Details: All grievances must be directed to the App Sponsor via: info@pinelandscid.co.za.
• Developer: Idea Pioneers (Pty) Ltd – info@shieldforce.co.za
• App Sponsor: Zone Specialised Security Services (Pty) Ltd trading as Zone Security – admin@zonesec.co.za

FINAL END USER LICENSE AGREEMENT (FEULA)
Last Updated: 26 September 2026
Store: Google (Play Store)

BETWEEN: Idea Pioneers (Pty) Ltd (“The Developer”) and Zone Specialised Security Services (Pty) Ltd trading as Zone Security (“The App Sponsor”, hereafter referred to as Zone Security) and
The End User (“You”)
________________________________________

1. ACCEPTANCE OF TERMS

This Final End User License Agreement (“Agreement” or “FEULA”) is a legal agreement between you (“User”) and both Zone Specialised Security Services (Pty) Ltd trading as Zone Security (“App Sponsor”) and Idea Pioneers (Pty) Ltd (“The Developer”). By downloading, installing, or using the Zone Security Safety Mobile Application and/or Command Console (the “Software”), you agree to be bound by these terms. The Software is provided for use to the users/constituents of the App Sponsor.

If you do not agree to these terms, you must immediately cease use and delete the Software.

2. NATURE OF THE SOFTWARE: NOT A SECURITY SERVICE

IMPORTANT: The User acknowledges that ShieldForce, and the Zone Security Safety mobile app, is a Communication and Information Software Platform, and the Developer is not a security company or an emergency responder.
1. Communication Platform Only: You acknowledge that the Software is a Communication and Information Software Platform intended as a personal safety tool to facilitate alerts to a designated control room, or to designated contacts that you add on the mobile app.
2. Developer is a Technology Firm: Idea Pioneers is not a security company, an emergency responder, or a medical service provider.
3. No Guarantee of Response: The Software facilitates the transmission of alerts. Neither the Developer nor the App Sponsor guarantees that an alert will be received, acknowledged, or acted upon, by any third-party responder or the App Sponsor.
4. Dependent on Infrastructure: Performance is subject to the mobile network availability, GPS signal accuracy, device battery and hardware functionality. The Developer, and the App Sponsor, are not liable for signal "dead zones" or hardware and network failures.
5. Not an Emergency Service Substitute: This Software is not a substitute for traditional emergency services (e.g., 911, 999, 10111, 112, or 10177 or any emergency service number applicable to your region.). You should always contact local emergency services directly if safe to do so.

3. SCOPE OF LICENSE

Subject to your compliance with these terms, the Developer grants you a limited, non-exclusive, non-transferable, revocable license to use the Software on a compatible device for personal safety or authorised professional security operations (for Guards/Managers).

4. ROLE-SPECIFIC OBLIGATIONS

1. Lawful Use: You must use the Software lawfully and as intended.
2. False Alarms: You agree not to trigger "Panic" alerts for non-emergency purposes. Repeated false alarms may result in service suspension.
3. Role-Specific Duties:
a) App Users / Primary Users: Responsible for maintaining device battery, GPS settings, and network connectivity. You agree not to trigger "Panic" alerts for non-emergency or testing purposes unless authorised. False alarms may result in service suspension.
b) Guard and/or Responder Mode Users: Must maintain strict confidentiality of User data accessed during a response; recording, screenshotting or sharing location data, or any confidential data, or any case/incidence data outside of official duties is strictly prohibited.
c) Command Console users: Responsible for all actions taken under their credentials. Must maintain strict confidentiality of User data accessed during a response; recording, screenshotting or sharing location data, or any confidential data, or any case/incidence data outside of official duties is strictly prohibited. Access is restricted to authorised personnel only.
4. Prohibited Acts: You may not decompile, reverse engineer, or attempt to derive the source code of the Software.
5. Ownership: All content, features, source code, and design rights remain the exclusive property of the Developer.
6. Restrictions: You may not copy, modify, decompile, or attempt to reverse engineer any part of the Software.

5. PRIVACY AND DATA (POPIA COMPLIANCE)

1. Compliance: Your use of the Software is subject to the Protection of Personal Information Act (POPIA) of South Africa.
2. Consent: By using the App/Software, you explicitly consent to the collection and processing of your real-time geolocation data during an active emergency event.
3. Data Purpose: Your data is used solely for the purpose of facilitating emergency response and improving system performance.
4. Sovereignty: Your data is managed under the authority of the App Sponsor and is processed by Idea Pioneers.
5. Date Ownership: The App Sponsor is the sole owner of its User Data, and Idea Pioneers acts only as the custodian and processor of said data.
6. Third-Party Navigation: GPS coordinates may be shared with third-party providers (e.g. Maps, Waze, Uber) solely for navigation purposes with your permission.
7. Retention and Deletion: Data is retained only as long as necessary. You may request account deletion via the App, which will result in data removal within 7 working days.

6. APP STORE MANDATORY PROVISIONS (GOOGLE)

1. Acknowledgement: This EULA is concluded between the User and both the Developer and App Sponsor only, not with Google LLC. The App Sponsor is solely responsible for the Software.
2. Maintenance: Google has no obligation whatsoever to furnish any maintenance and support services with respect to the Software.
3. Warranty: In the event of any failure of the Software to conform to any applicable warranty, the User may notify Google for a refund of the purchase price (if any); to the maximum extent permitted by law, Google will have no other warranty obligation.
4. Third-Party Beneficiary: You acknowledge that Google and their subsidiaries are third-party beneficiaries of this EULA and have the right to enforce it against you.

7. LIMITATION OF LIABILITY, INDEMNITY AND SERVICE DISCLAIMER

1. Full Developer Indemnity: To the maximum extent permitted by law, the User hereby fully indemnifies and holds harmless the Developer, its directors, and employees from any and all claims, losses, or damages (including loss of life or property) arising from the use or inability to use the Software.
2. Sponsor Indemnity: The User further agrees to indemnify the App Sponsor, its officers, and control room personnel against any liabilities or costs arising from the User's misuse of the App or breach of this Agreement.
3. Comprehensive Exclusion: This indemnity includes, without limitation, any direct, indirect, special, or consequential damages in terms of contract or delict.
4. Technical Errors: The Developer is not responsible for data loss or damages caused by technical malfunctions, power failures, or unlawful acts such as data theft.
5. Disclaimer of Damages: Under no circumstances shall the Developer and/or the App Sponsor be liable for any direct, indirect, incidental, or consequential damages (including loss of life or property) arising from the use or inability to use the Software.
6. Liability Cap: Where permitted by law, any aggregate liability shall not exceed the amount paid by you for the Software only in the preceding 12 months or USD $1.00.
7. Emergency Access Service: The subscriber acknowledges that the service is intended solely as an intermediary tool to facilitate access to emergency assistance. Zone Security does not guarantee response times, immediate dispatch, or the prevention of injury, death, theft, or property damage.
8. Technical Dependencies & Service Limitations: Performance depends on third party factors beyond Zone Security’s control, including GPS accuracy, cellular coverage, internet routing, mobile network failures, and server/software availability. Zone Security does not warrant uninterrupted, error-free app functionality, or successful transmission of alerts.
9. Third-Party Responders: In certain situations, emergency responses may be executed by independent third-party providers (e.g., private armed response, law enforcement, public or private medical services). Zone Security is not liable for their action, inaction, delay, complete unavailability, or refusal to respond.
10. Subscriber Responsibilities: The subscriber is solely responsible for:
a) Ensuring the device is charged, turned on, and connected to an active cellular data network;
b) Granting and maintaining all necessary app permissions (including location services and notifications);
c) Providing complete, accurate, and up-to-date account and medical details;
d) Operating the app correctly. Zone Security bears no liability for failed alerts resulting from user error, device malfunction, or incorrect settings.
11. Limitation of Liability: To the maximum extent permitted by South African law (including the Consumer Protection Act), Zone Security, its directors, employees, and contractors shall not be liable for any direct, indirect, special, or consequential loss or damage resulting from app downtime, software errors, transmission failures, network outages, inaccurate data, or third-party performance, except where such loss directly arises from Zone Security's gross negligence or wilful misconduct.
12. Force Majeure: Zone Security shall not be liable for non-performance or delays caused by circumstances beyond its reasonable control, including but not limited to severe weather, power grid failures (load shedding), telecommunication blackouts, civil unrest, acts of God, or cyberattacks.

8. GOVERNING LAW AND JURISDICTION

This Agreement is governed by the laws of the Republic of South Africa. Any disputes arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the High Court of South Africa, Gauteng Local Division, Johannesburg.

9. TERMINATION

The Developer and/or the App Sponsor reserve(s) the right to terminate your access to the Software at any time, without notice, for conduct that violates these terms or is harmful to other users or the Developer’s and/or App Sponsor’s business interests.

10. GRIEVANCE AND SUPPORT PROTOCOL

1. Primary Contact: You explicitly acknowledge that any and all grievances, support requests, queries, or disputes arising from the use of the Software must be lodged directly with the App Sponsor.
2. No Direct Recourse to Developer: You agree that the Developer is the technology provider only and is not responsible for the day-to-day management, responder coordination, or resolution of user grievances.
• Contact Details: All grievances must be directed to the App Sponsor via: admin@zonesec.co.za
• Developer: Idea Pioneers (Pty) Ltd – info@shieldforce.co.za
• App Sponsor: Zone Specialised Security Services (Pty) Ltd trading as Zone Security – admin@zonesec.co.za