Kayleigh šŸŒ» Fazan

Kayleigh šŸŒ» Fazan Kayleigh šŸŒ» Fazan is an influencer

Amsterdam, North Holland, Netherlands
16K followers 500+ connections

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About

šŸŒŸ Elevating Customer Experiences, Empowering Leaders šŸŒŸ

Are you ready to turn browsing into buying and transform customer interactions into unforgettable experiences?

As the founder of TIRA (The International Retail Academy), I'm dedicated to revolutionising the retail industry by helping businesses like yours prioritise exceptional customer experiences.

In today's omnichannel world, seamless interactions are not just desired but expected. That's why we specialise in future-proofing retail businesses by inspiring teams to anticipate tomorrow's demands while exceeding today's expectations.

Our mission is simple: to raise the bar of retail customer experience by nurturing leaders who genuinely care about making a difference.
Through tailored workshops, sales coaching, and uplifting motivational talks, we equip your teams with the (soft)skills and mindset to excel in customer service.

šŸš€ Services Offered:

Motivational Speaking
Customer Experience Design & Workshops
Leadership Coaching
Team Building Workshops
Retail Consulting

I embody positivity, kindness and curiosity, and I bring my high energy and valuable insights to every engagement:

šŸ”„ Notable Speaking Engagements:

Main Stage Fireside Talk, The Retail Week Live
Retail Technology Show, London
Keynote Speaker: StorIQ
Guest Speaker: Crocs
Guest Speaker: PVH
Virtual Keynote, Retail Revolution, SUSA Summit
Guest Speaker: International Franchise Show
Positivity Summit, Founded by Cornell Thomas

Let's collaborate to ensure that in a sea of sameness, your people and your stores stand out!

šŸ“£ Interested in speaking engagements or collaborations? Reach out via DM or visit our website through the URL in my profile.

Here's what some of my clients have said:

ā€œKayleigh is an amazing and inspiring talent. Her coaching and mentoring abilities are second to none, and her passion and dedication shine through in everything she does.ā€

ā€œKayleigh's unrelenting drive and love for her work are infectious. She made a massive impact on me and my journey. Highly recommended!ā€

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Contributions

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Activity

Experience

  • The International Retail Academy Graphic

    The International Retail Academy

    Amsterdam, North Holland, Netherlands

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    Amsterdam Area, Netherlands

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    EMEA

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    UK & Ireland

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    Kuwait, Egypt + Jordan

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    UK/Barcelona

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    UK + Ireland

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    Manchester, United Kingdom

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    Barrow in-Furness

Education

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Projects

  • Selling Ceremony: Discovery, Ideation, Design, Launch

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    RITUALS EXTERNAL RETAIL CONSULTANT

    8 week discovery spanning 4 markets, 21 stores visits, hundreds of 1:1 conversations and hundreds of group surveys.

    Deep-diving into selling ceremony practices across the owned & operated retail estate and widening scope to also include ecosystem of success factors such as:

    Omni tooling
    Digital training analysis
    Mystery shopping - NPS
    Roles at retail

    Full discovery report presented to Directors, C-Suite and CEO.
    Fullā€¦

    RITUALS EXTERNAL RETAIL CONSULTANT

    8 week discovery spanning 4 markets, 21 stores visits, hundreds of 1:1 conversations and hundreds of group surveys.

    Deep-diving into selling ceremony practices across the owned & operated retail estate and widening scope to also include ecosystem of success factors such as:

    Omni tooling
    Digital training analysis
    Mystery shopping - NPS
    Roles at retail

    Full discovery report presented to Directors, C-Suite and CEO.
    Full buy-in, triggering design phase and change management process.

    Supporting full process until end of 2022.

Honors & Awards

  • UKBFF British Finalist (bikini fitness)

    UKBFF

    Placed 7th in the UK. Bikini Fitness

  • Make a Difference Award

    CEO

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