Wakuli Reviews 1,484

TrustScore 4.5 out of 5

4.5

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the freshness and quality of the coffee, often describing it as better than supermarket alternatives. Consumers also value the convenience of the subscription service, which allows for easy modification, cancellation, and timely delivery. The company's commitment to sustainability and ethical sourcing resonates positively with people. Many reviewers highlight the excellent customer service, noting that the company promptly addresses and resolves any issues related to orders or delivery. The speed and accuracy of the delivery service are frequently praised, with many reporting impressively fast delivery times. The overall consensus is that the company provides high-quality coffee and service at a reasonable price.See more

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Rated 5 out of 5 stars

I’m a big coffee fan, and after trying many different beans, I’ve finally found my favourite: Rwanda - SEASONAL MICROLOT - LIGHT ROAST. What I love about this bean is how clearly the fruity not... See more

Rated 3 out of 5 stars

So, the concept is fantastic. Supporting native coffee farmers across the globe and getting to taste different types of coffee. However; few times in a row the same coffee.. no option to filter ch... See more

Company replied

Rated 4 out of 5 stars
Verified

The coffee is good and well-priced. Much of specialty coffee is very expensive. I got the order quickly. The only downside is that it doesn't have very strong taste notes, so maybe the coffee bean... See more

Rated 5 out of 5 stars

Coffee is good, good service too. Only it's supposed to fit through the mailbox but it doesn't fit through our, what I think is standard, mail box slot. Then it ends up with the neighbors and I have... See more

Company replied

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Company details

  1. Coffee Store

Written by the company

COFFEE. BUT NOT AS YOU KNOW IT WAKE UP WITH WAKULI Hoge kwaliteit specialty coffee. Lichter gebrand zodat jij al die bijzondere smaken écht proeft. Smaken die op hun allerbest zijn als de koffie vers is. Daarom sturen wij jouw koffie binnen één week na branden op. En altijd van een koffieboer die meer verdient dankzij jou.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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Replied to 44% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

I’m a big coffee fan

I’m a big coffee fan, and after trying many different beans, I’ve finally found my favourite: Rwanda - SEASONAL MICROLOT - LIGHT ROAST.

What I love about this bean is how clearly the fruity notes come through, without being overly acidic. It’s sweet, never burned, almost like a candy.

Today, I tried a cold brew in the shop made with this bean, and once again, I was surprised by how good it tastes. The taste leaves a long, pleasant finish.

I really hope this flavour stays around for a long time.

Date of experience: July 06, 2025

Rated 5 out of 5 stars

Great customer satisfcation

Great customer satisfcation. Immediately sent a new coffee when my order was sent wrongly. Special thanks to Roos who was really helpful. I can't recommend this coffee company more, especially with great variety of coffees and amazing taste!

Date of experience: May 05, 2025

Rated 5 out of 5 stars

101% recommend, always a great experience

Everytime I order from Wakuli its just a great experience. If you have problems with your order or delivery, they make the best to solve it ASAP, they've even sent me another box once! Also, their delivery is accurately and impressively fast, it usually arrives in 48h or even less than 24hours (it happened and it was amazing haha) and always tracking your order. Will always reorder.

And their coffee? its so good, love that they sell such a good cups for my nespresso, always very practical when im a rush and need to get work done but need a bit of caffeine first or mid.

Date of experience: April 16, 2025

Rated 5 out of 5 stars

Lovely coffee and outstanding customer service

The capsules are lovely (better than other specialty coffee brands in my opinion) and their customer service was outstanding. I had a tiny issue with my order and they were incredibly easy to reach and went above and beyond to help me, I am very impressed. I can 100% recomend.

Date of experience: November 12, 2024

Rated 5 out of 5 stars

Fast delivery and nice package

I placed an order, within 3 days, it was delivered home!
Super fast!

The package was nicely packed, and with stickers inside and also a nice and interesting newspaper as well.

Thank you again

Date of experience: October 22, 2024

Rated 1 out of 5 stars

The coffee took too long to arrive

The coffee took more than two weeks to arrive, turning what should have been a fun and exciting experience into a frustration.

Date of experience: October 01, 2024

Wakuli logo

Reply from Wakuli

We’re truly sorry to hear that your experience turned into a frustration due to the delayed delivery. We completely understand how disappointing it can be to wait longer than expected. Unfortunately, the delay was due to factors beyond our control, and as soon as we were made aware, we acted immediately to send a replacement package. We appreciate your patience and understanding and are here to help should you need anything further. Thank you for your feedback—it helps us work towards providing a better experience in the future.

Rated 5 out of 5 stars
Verified

Very nice coffee

Very nice coffee! Each of my guests who tried it - absolutely loved it!
I drink it for almost a year now, and love it and will proceed! Thanks a lot guys!

Date of experience: August 26, 2024

Rated 1 out of 5 stars
Verified

Nitro cold brew without nitrogen

The nitro infused cold brew had no nitrogen in it whatsoever. Advertisement shows a fizzy coffee, but the product I received was just a regular cold brew.

Date of experience: August 18, 2024

Rated 5 out of 5 stars

Excellent customer service

The taste of the original house blend is so good, and I love the packaging. I also ordered some filters, which unfortunately were delivered in the wrong size. However, I reached out to their customer service on WhatsApp, and a great solution was offered almost immediately, even on the weekend!

Date of experience: June 09, 2024

Rated 4 out of 5 stars
Verified

The coffee is good and well-priced

The coffee is good and well-priced. Much of specialty coffee is very expensive. I got the order quickly.

The only downside is that it doesn't have very strong taste notes, so maybe the coffee beans are not the highest quality. However, since it's much more reasonably priced than other competitors, I will continue to order Wakuli coffee.

Date of experience: May 05, 2024

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